Who we are
This policy does not apply to information collected offline, our client’s privacy policies, or third party software that may link or be accessible through our services. These other sites or services will have their own policies and we encourage you to read those before providing information to them.
Fintek.io Website Visitors
|An external cookie from Clutch that tracks clicks from the Clutch widget (review service)
|Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
|Set by Google to distinguish users.
|This cookie is installed by Google Analytics.
|The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
|This cookie is used by the website’s WordPress theme. It allows the website owner to implement or change the website’s content in real time.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use a Clutch widget that shows our reviews. This includes tracking to and from their website.
We are a chatbot developer and we create chatbots that are on our client’s websites or as a standalone service. When you use those chatbots, some data is collected and stored on our servers, which are based in the UK.
|Chatbot messages, including:
Free text sent to bot
Response card selection
How bot responded
|Identify accuracy of intent matching and find improvements in bot script; log bot errors for debugging
|User agent, including browser, OS and IP address
|Debugging and evaluating how bot is accessed to improve performance and identify areas for future development
|Improving intent matching and identifying areas for future script development
|Measure the levels of engagement, for example the average number of messages per session, and which intents are being used most often, to help improve future development.
We regularly hold, aggregate and share some data with our clients so they can make changes to their chatbots to improve services and better understand their users. We have no control over the privacy practices of our customers.
How long we hold data
On our servers, chat data is held for one month in logs for debugging purposes and then automatically deleted. Reports from chat data are stored for one year from the conversation and automatically deleted. Any data kept after that point is aggregated and anonymised.
If you share personal information with a bot for booking services, this personal data is scrubbed from our chat logs after it is sent to the customer to complete your booking.
We do not willingly or knowingly work with clients who sell customer data with personally identifiable information. If you suspect your data has been compromised, please contact us at support[at]fintek[dot]io.
Aggregated data that is anonymised may be shared or used in marketing materials or commercially used as industry insights.